I used to work in a customer care role, and I excelled greatly at it. I knew the ins and outs of the job and it was satisfying even though career progression was somewhat very stagnant. I moved to one of the big four firms last year and things did not pan out the way I thought it would.

Learning the ropes here has been difficult and it almost feels like I have dyslexia. The onboarding process was a far cry from what I expected, and you’re pretty much thrown into the job and expected to churn out fantastic results. The icing on the cake is my LM who does a terrible job at being a manager. But I digress. I have been wishing I never left my customer service job and now I can’t exactly go back to it because I’d require certain certifications to land a company that will match my remuneration.

I just hate that I don’t understand this consulting of a thing and it doesn’t seem like I’d be understanding it anytime soon. Many times, I wish I could just quit and take a customer care role that pays even lesser, but this economy will not allow. It’s tiring.

1 Comment
  • Truthshare
    7:59 AM, 5 September 2023

    I apologize for the feelings of dissatisfaction you are experiencing regarding your recent job. Switching to a new position, particularly in a different industry, can be quite difficult, and it is not unusual to feel overwhelmed in such circumstances.

    Try to assess the areas you are having difficulties in, understanding the cause of your problems will help you resolve it easily. Seek additional training to develop yourself if you are struggling with the technical aspects of the job. Also, learn to network with people in the same career field as you, it will give you a better understanding of how to navigate through different situations.

    Remember to not put too much pressure on yourself, take of your mental and physical health, it is important you find ways to manage stress. Be kind to yourself and you will see the progress you desire.

    It is preferable to look into various career choices that match with your talents and passions rather than continuing in a position that you find unsatisfying if you determine that consulting is not the best fit for you in the long run.

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